1. Introduction
This policy describes the conditions under which refunds may be granted for our financial advisory services. We strive to ensure that our clients receive quality service and a clear understanding of our refund process.
2. Service Agreements
All services provided are based on client agreements and outlined service scopes. Refunds are subject to the terms outlined in the agreement signed upon engagement.
3. Eligibility for Refunds
Refund requests must be submitted within 14 days of service completion. Requests will be evaluated based on service scope, completion status, and whether agreed-upon deliverables were met.
4. Processing Time
Refunds, if approved, will be processed within 10 business days. Clients will receive a confirmation email with details regarding the refund transaction.
5. Non-Refundable Services
Certain advisory services that have been fully delivered or involve third-party financial transactions may not be eligible for refunds.
6. Request Process
Refund requests must be submitted via email, providing all necessary service details. Clients may be required to provide supporting documents for verification.
7. Policy Modifications
This policy may be updated periodically to reflect service changes. We reserve the right to make modifications that align with regulatory requirements and business needs.
8. Contact Information
Address: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom
Phone: +44 20 7946 0237
Email: info@finwiseadvisory.co.uk